Jennifer J. Arabejo

Sales Person - Room Service
The Heritage Hotel Manila

Jenny has been working with the company for 23 years and consistently displays the initiative and attitude of a great quality worker. She is the type who works hard behind the scene but the quality of her work is noticeably excellent due to her commitment and perseverance.

Her mature disposition and serence aura amidst pressure and challenges create a peaceful and stable atmosphere in her section. She shows motherly affection and concern for young hospitality professionals and generously shares her knowledge and experience.

Through the years, she has cultivated and earned for herself a reputation for delivering consistent quality customer service, putting to heart and practicing the hotel's Outstanding Service experience themes.

Maria Janella D. Ceriola

Housekeeping Attendant
Ascott Bonifacio Global City Manila

Motivated, Jubilant, and Committed. She challenged the norm graduating as Magna Cum Laude at De La Sall College of Saint Benilde, and started her career in the hospitality industry as a Housekeeping Attendant. She is always at her best and ensures that she is on top of everything she does. With so much passion for her job, she earned numberous commendations, which also contributed to positive reviews and gaining more loyal guests of the property, making Ascott Bonifacio Global City Manila the Philippines' Leading Serviced Apartment, given by the World Travel Awards. Her hardwork and dedication paved way for her promotion as Housekeeping Supervisor in 2017.

Adrian S. Dio

Housekeeping Associate
Linden Suites

Adrian is a man who speaks with integrity, thinks with sicerity and acts with dignity. He is ethically motivated to perform his duties and responsibilities in an efficient and truthful manner. He wholeheartedly surrenders every item he found no matter the monetary value. He is the recipient of our 2016 Associate of the Year award because of his passion, uprightness and loyalty. Adrian embodied The Linden Suites' Core Values and continues to exceed beyod what is expected of him.

Lailanie R. Hernandez

Accounts Payable Associate
Costa Pacifica Baler

Lanie is an indispensable employee by always doing extra mile for the Company. She was a scholar of the owner and she has witnessed the progress of the hotel from 10 rooms to 106 rooms. January 2016, she was awarded as Employee of the Month and she became nominee for Employee of the Year Heart of the House last December 2016. She also received Loyalty Award for her 8 years of service to the owner. Because of her excellent performance and loyalty, she has merited with salary ncreaase effective March 1, 2016. Apart from her hard work and adaptability, she also shared with the organization her talents in singing dancing and hosting. She came from Batangas but fell in love with Baler where she is settled now with her own family.

Ronald D. Mabandos

Credit & Collection Agent
Softel Philippine Plaza

Ronald plays a vital role in the team. He continues to facilitate business success by ensuring that sales are converted to revenues, enhancing working capital and mitigating risk. His manager recognizes him as an asset to the Company. A highly engaged individual that would always demonstrate zest and optimism. It is his enthusiasm that creates an environment of good will and provides a positive role model for other. His positive attitude is most valued by his superiors and co-ambassadors and that also makes their job more pleasant and fun to do each day.

Rannie Mabanta

Housekeeping Attendant
Amanpulo

An exceptional role model for the Housekeeping team and the rest of Amanpulo, Rannie has proven that he has what it takes to live up to the reputation of a world-class Aman employee. He was hired on March 10, 1995 and in his 22 years of service he has received numerous awards. He was recognized/awarded as the Service Champion of the Year 2016 for Rank & File Heart of House Category. He was also given a 5, 10 and 20 years of Service Loyalty Award.

He is dedicated not only to ensuring guests receives the highest care possible, but he also makes sure his team does the same. He also trains his team in providing the highest form of housekeeping services, something that Aman does not take lightly.

Ronaldo N. Madriñan

Commis 1
Midas Hotel and Casino

Chef Ronald or CHEF KUYA (as fondly called in the team) is very popular in the organization because of his personaextraordinaire. He influences others to be happy and content thru his friendly and positive attitude at work. He never fails to greet anyone in the team with a joyous heart. No doubt that his amazing personality can create delicious appetizers, as his words to describe his passion to serve others --- “I want to reach-out to my guests thru my masterpiece of appetizers made out of love and passion.” --- He won the title of 2016 Midas Heroes & Gems - Model Associate for Rank & File, Heart of the House Category.

Madelene Kay C. Mariano

Kitchen Coordinator
Crowne Plaza Manila

Kay is the right hand of the Executive Chef, reporting daily on all important information involving the kitchen. Aside from her duties, Kay does an extra mile and spearheads the National Sanitation Foundation (NSF) for all 13 nationwide stores of Costa Coffee. When it comes to staff’s policies and procedures, Kay maintains a strict mindset so that compliance of systems is not compromised. She separates her professional from personal attitude because she believes that her job, although not as prestigious, is a key position. But she maintains harmony and friendship with them.

Albert C. Martinez

Public Area Attendant
City of Dreams Manila

Albert is meticulously proficient in preserving the glossy marble floors and impeccable carpets in City of Dreams Manila. He voluntarily trained his colleagues on how to apply tools and proper techniques that will make work easier and ensure productivity. He did this by putting together and sharing his knowledge in order for the team to provide excellent service to our guests; a selfless act that he did and continually does without expecting anything in return. He is now a potential candidate for Public Area supervisor. Luck smiled on Albert when his name was announced as the Grand Winner for City of Dreams Manila’s 2017 The President’s Award – Heart of the House, Rank & File category.

Gary P. Onas

Fan, Coil, Unit (FCU) Technician
Century Park

GARY has the ability to take a high level of responsibility, initiative, and strong sense of accountability for his department. Using his skills, he is not afraid to try new solutions to almost all technical problems he encountered. He is the MacGyver of the hotel. His vigor and enthusiasm are inspiring. You cannot miss his presence when he is around.

Karizza Aizle B. Ragos

Commis 1
Hyatt City of Dreams Manila

Karizza may look tough but she is a kindhearted individual who is always ready to assist her colleagues. You can depend on her to lead the group whenever her supervisor is not around. Her reliable leadership and presence ensures that the operation will still run smoothly. Karizza is very creative. Her culinary creations add life to the buffet area, an enhancement which the guests love. Her passion for motorcycles is channeled to humanitarian efforts as part of a motorcycle rider group that organizes fundraising rides for charity. Her desire to uplift the lives of the people around her is shown through her involvement in sports activities in their local government units and her engagement with various company activities.

Reynaldo D. Renacia

Cafeteria Attendant
Bellevue Hotel

Rey is known for his jovial attitude and positivity in life. A seasoned man who has remained humble, resilient and hopeful despite the handful of challenges he has experienced over the years. He has displayed his passion for service and dedication to his role in the organization. Due to his diligence and dedication, Rey is one of the role models and respected persons in the organization.

Darson N. Saballa

POMEC Technician
Raddisson Blu Cebu

Always so full of energy and ready with a humorous quip to lighten any situation, Darson is a positive force of enthusiasm in the POMEC team.

Excellent in time management and skilled in crafting, painting, and repurposing of materials and old equipment, Darson’s participation in the hotel’s outreach programs — the Adopt-A-School campaign and the refurbishment of a drop-in center at the Inayawan Sanitary Landfill — have been the most considerable.

Awarded Star of the Month in April 2015, and the Bright Spot of the Month awardee in February 2017. Darson has participated in environmental programs such as clean-up drives and tree planting activities, a man who is truly an advocate in the hotel’s Responsible Business campaigns.

Mariafe T. Sande

Linen Attendant
The Bayleaf Intramuros

Working with minimal supervision, Mariafe is a well-loved Linen attendant for 4 years now at The Bayleaf Intramuros. She gives a genuine smile and makes the guests and co-employees feel welcome everytime. She comes to work on time and extends her duty just to finish her daily tasks. No typhoon can stop her from reporting for work and there’s no instance that she declines to do an assigned task.

David S. Socrates Jr.

Commis 1-Pastry
Mariott Hotel Manila

Calm, soft-spoken and artistic. This is how David is often described by his peers and superiors. He creates a positive aura while in the kitchen area as smiling comes easy for him, and he loves listening to music to help him triumph over the stresses of work. When his creativity strikes, he can come up with different cake designs and make impromptu sketches while discussing with the guest.

Aside from being an extremely reliable and tireless worker, David is also very resourceful. He goes his own way, whenever necessary, to buy ingredients, tools, and other equipment needed to create his fondant cakes.

Antonio Dela Cruz Tuang

Carpenter
Holiday Inn Manila Galleria

Tony treats his fellow coworkers with the same utmost level of respect no matter what position they have. For him, everyone must be respected and given help if needed. Aside from the value of respect, Tony believes in cooperation and unity in the workplace. He demonstrates responsibility and honesty by making sure he gets the work done at the end day. Aside from the Winning Ways award, Tony also received a Perfect Attendance for year 2016.

Elmin Joy A. Umali

Security Office Secretary
Diamond Hotel Phils

Aside from her many duties as Secretary, Joy indefatigably fulfills her role as Chairman of the UGNAYAN Council – the Hotel’s Labor-Management Forum. Since elected Chairman, she has developed and strengthened her relationship with her fellow workers. Their respect and confidence in her increased when she became the medium to voice out to the management their opinions and sentiments. Joy has earned the trust and cooperation of her colleagues enabling her to organize hotel-wide extra-curricular activities. Joy’s very active leadership in UGNAYAN speaks well of her admirable willingness to share her skills, knowledge, talents and personal time with her colleagues.

Jam Kristine P. Coronado

GSO- Concierge
Hyatt City of Dreams Manila

Being part of the Concierge team, Jam is in a department where women are outnumbered by men. Nonetheless, Jam serves as the guide of the team. She is well respected and is considered as the “Tita” or “Ate.” Colleagues are very comfortable with her as a source of sound advice and constructive feedback. She can easily coordinate tasks with the team while guests find comfort and security through her assistance. Jam has a knack for instantly recognizing guests by face and name and remembering their detailed preferences from previous engagements. This shows how much effort she exerts in understanding the guests and anticipate their needs.

Catherine R. Corvera

Guest Services Agent, FO
Century Park

Service with a touch of hospitality is the brand of CATHY. Her welcoming and calm demeanor make the guest feel at home. Her smile is sincere; she is professional. What she says, she commits. She is careful on things she promised. When CATHY is on duty, one is assured that any work load at hand will be done without a hitch, consistently.

Razul T. De Jesus

Event Banquet Supervisor
Crowne Plaza Manila

Razul is an Events Banquet Supervisor who believes in the power of training and how it can help their whole team. Courtesy and respect top Razul’s principles in dealing with guests. The workplace is what he considers as his home away from home. He is very much at ease after having been working at the hotel for more than a decade. In 2016, Razul was awarded the Winning Ways Superstar of the year for his hard work and dedication.

Faisal A. Dicolano

Waiter
The Cravings Group

Faisal’s humble beginnings and true to life story of being deprived in life has led him to where he is now in his service career. His over-all aura generated consistent guest commendations, ensuring that their dining experience is exceptionally exceeding customers’ needs and expectations. All of his gestures are shown with sincerity, appropriately described as “service with a heart.” Faisal promotes good Filipino values to the youth, and since he has both worlds- a restaurant service career, and community involvement, these truly enable him to continue serving and inspiring others.

Pegielyn B. Guanzon

Host, Guest Service
Ascott Limited

Passionate, Efficient, and Joyful. Pej endeavors to enhance guests’ experience, especially for the VIP and long-staying guests, from pre-arrival, arrival, in-stay experiences, departure until the time she welcomes them back to the property. She is a Front Desk Officer, Concierge, Events Organizer, and Cheerleader rolled in one. As Pej would always say, “Be the reason someone smiles today.” The Ascott Host initiatives and activities she organized has significantly contributed to high customer satisfaction scores of the property, with the team earning the Property Excellence Award in 2016 – being the best Citadines property worldwide.

Michael G. Lumbres

Officer, First Aid & Safety
City of Dreams Manila

Having Michael as a member of the Emergency Preparedness and Response Team is an assurance that fast, efficient, and competent first aid services will be provided to guests and employees of City of Dreams Manila. He has exemplified true dedication in his job and consistently delivers much more than what is expected of him. Saving lives is no ordinary feat. Only those with pure heart and willing to go an extra mile can do so. Michael did not only save the lives of our guests and patrons but also the completeness of their families. Michael is truly an exceptional hotelier and another great proof to this is that he is also a finalist in this year’s Asean Hotelier Awards.

Macylyn M. Madrigal

Reservations Agent
Midas Hotel and Casino

Macy’s pleasing personality is a reflection of her love to serve others. The passion and enjoyment in what she does as a Front Office Agent, molded her as the true symbolism of Filipino Hospitality. --- “I stand by my belief of being in the service industry and staying true to it.” --- this is her words of inspiration for all the members of the Midas Hotel and Casino Team – such a humble heroism in the service of others. She won the title of 2016 Midas Heroes & Gems - Model Associate for Rank & File, Front of the House Category.

Jose Marlon M. Malayas

Port Attendant / Driver
Microtel by Wyndham Boracay

Jose Malayas is a pioneer employee of Microtel by Wyndham Boracay. From opening date up to present, he serves as Port Attendant / Driver, personally welcoming and assisting VIPs, guests (local & foreign tourists), government officials, and stakeholders of the Company. He is the first Microtel staff that the guests encounter as soon as they land in Caticlan/Kalibo airport. He comes to work fresh, energetic, upbeat every day, and spawns new ideas & suggestions that help make Microtel Boracay’s working environment so unique.

We have known Marlon to be an honest, forthright employee. He does his job with the least supervision, and has proven to be a trustworthy employee in terms of accomplishing his tasks efficiently.

Marlon is a member of MAGKASANGA Boracay Chapter - a volunteer group that assists people during disasters and calamities in the island, and do weekly clean up in the shores of Boracay.

Coming from a low-income family, his childhood honed his resilient character. He had great responsibilities at an early stage in life, had to work and skip school, be independent, and this motivated him to pursue his dreams and achieve his goals in life.

Wilson L. Salem

Waiter
The Bellevue Hotel Manila

Wilson is known for the warmth, hospitality and importance he makes his guests feel whenever they dine at Phoenix Court. He ensures to leave a positive impression to his guests which make them come back and seek for him whenever they do. His passion and love for what he does exude whenever he is on the floor. He is an integral part of the Phoenix Court service culture.

Michael N. Samson

Room Service Waiter
Holiday Inn Manila Galleria

People can no longer doubt Michael’s loyalty as he has been with the company for 18 years now. He can be trusted well and he is President Duterte’s personal butler last June 2016 when the president checked in at the hotel. Michael won several awards like, Winning Ways Superstar and Employee of the Year: Front of House Category for Holiday Inn Manila Galleria last year. He was also awarded with perfect attendance for the 3rd Quarter of 2016. It has been Michael’s habit to always give his best shot to please the guests and his superiors.

Jeric B. Sayno

Guest Services Officer
Diamond Hotel Phils.

As a Guest Services Officer (GSO) and Butler, Jeric has a long list of commendations from hotel guests as well as from VVIPs. As a Butler, he was able to serve President Ollanta Humala of Peru (APEC), Prime Minister Nguyen Xuan Phuc of Vietnam (ASEAN Summit) and Vietnam Foreign Minister Pham Binh Minh just to name a few. All his works and services rendered to the VVIPs were all recognized and left a lasting impression. On top of his excellent performance as GSO and Butler, his exceptional artistic talent has been quite beneficial to the hotel. He designs and personally decorates welcome arches, hotel lobby and ballroom displays, staff uniform, costumes and props for the hotel’s major events such as International Food Festivals, National Days, Chinese New Year, Easter, Valentine’s Day, etc. Jeric is an amiable person and is always willing to assist his co-workers be it job related or just simply sharing his artistic skills.

Zara Jayne A. Sycip

Villa Chef
Amanpulo

While Amanpulo’s reputation has steadily grown to see it become one of the world’s greatest island resort destination, so too has that of the chef of our villa, Zara Jayne Sycip. Chef Zara has helped propel Amanpulo’s status to new heights among our discerning clientele through constant research and improvement of their menu. She was hired on May 10, 2014 and during her 3 years of service, she was recognized / awarded as the Service Champion of the 3rd Quarter and Service Champion of the Year 2016 for Rank & File - Front of the House Category.

With a restless approach to development, Chef Zara is one of the most active chefs in the island, whom not only satisfies her guest palate but her leaders as well. She does not contain her knowledge on cooking to herself, but shares it with other chefs and. She demonstrates team player behavior and sees individual growth as important to her group’s success. She has an enthusiastic, energetic, and positive behaviour that the guest can easily observe.

Roberto B. Viana

Executive Floor Butler
Softel Philippine Plaza

With over 20 years of experience, Robert has developed a critical eye in providing outstanding service. He anticipates guests’ needs by keen observation and noting their preferences. He does not wait for the guests to make request instead he creates the guests request through suggestions and a high level for execution. Apart from pampering guests, he also demonstrates remarkable care for the Imperial Residence treating it as his own and is very much involved in the upkeep of the luxurious suite room.

Rojie A. Yu

Reservations Sales Agent
Raddisson Blu Cebu

Rojie “RJ” Yu is a registered nurse by education, but a true hotelier by heart. He first discovered hospitality over three years ago when he was employed by the hotel as an on-call nurse. Since his transition from the medical field to sales and marketing, RJ has consistently, and considerably, contributed to revenue generation.

In 2016, RJ was commended for being the top up-seller for Rooms, achieving an impressive incremental revenue of PHP 2.3 million. In the same year, he won the award for Bright Spot of the Year for Front of the House, an accolade bestowed only on the hotel’s employee of the year.

Pleasant, trustworthy, and knowledgeably sharp in all of the hotel’s products and services, RJ carries out his responsibilities with dedication, enthusiasm, and with the same ardent passion for service since his first day on the job.

Marlon A. Aguimbang

Security and Safety Officer
Holiday Inn Manila Galleria

Excellent leadership is one of Marlon’s strengths. He values his people by encouraging and motivating them to do better. Marlon is a person of good morale who supports and cares for his team in every way. He made history being the first annual winner for the Winning Ways Superstar from the Security and Risk Department in a span of 2 years service.

Mark Vincent V. Bandales

Team Leader - Engineering
Hyatt City of Dreams Manila

Mark is a serious-looking yet very helpful individual. He is proactive and analytical. He does not quickly jump to conclusions but deals more with identifying root causes for him to come up with solutions that are appropriate for a given situation or engineering concern. With his analytical and can-do attitude, he was able to provide definitive solutions to recurring engineering issues in the hotel, thus contributing to the improvement of guest overall experience. Mark is family-oriented and always has his family’s welfare in mind with whatever decision or action he takes.

Antonio A. Calles

Banquet Supervisor
Raddisson Blu Cebu

Antonio “Tony” Calles is one of the two solid pillars that keep the hotel’s banquet team on point each time, every time. Whether the event he’s handling is an intimate gathering of 10 persons, or a massive convention with 1,500 delegates, Tony manages each assignment with the finely-honed skill of the over 3-decade hotelier that he is.

Awarded Supervisor of the Year in 2015, and a Bravo awardee for his service contributions to the ASEAN conventions, Tony’s name has become synonymous with guest commendations on Medallia.

Meticulously thorough yet equally nurturing and approachable, Tony’s keen eye for detail significantly contributed to the success of distinguished events, such as the Asia-Pacific Economic Cooperation (APEC) convention in 2015, the ASEAN Senior Officials Meeting (SOM) in April and July 2017, and the highly celebrated offsite-catered wedding of Blake Go and Divine Lee in August 2017.

Freddie G. Ciervo

Lead Technician
City of Dreams Manila

Freddie is a mentor to his subordinates. He gives clear instructions and guides them through the process. Also, he is appreciated by his peers as he is a team player; always ready to give his full support to any projects of the team. He is selfless in providing his time and talents to achieve a common goal. As part of pre-opening team, he is involved in the handover of guestrooms. He resolved many issues of foul smell and water leaks. He is very knowledgeable in troubleshooting defects and damages noted during construction. Luck was on his side when he bested all other Supervisors across City of Dreams Manila and received the City of Dreams Manila’s 2017 The President’s Award Supervisor – Heart of the House Category.

Matan D. Donguines

Engineering Supervisor
Ascott Limited

Matan is serving Ascott for almost 2 decades now, being one of the pioneer employees of Somerset Millennium Makati, which opened in the year 2000. His familiarity of all Engineering equipment and mastery of Engineering policies and procedures make him the property’s go-to person in Engineering. He recently joined the pre-opening team of Ascott’s 7th property in the Philippines, Citadines Millennium Ortigas Manila. Excellent in both hardware and Heartware, he always strives to exceed residents’ expectations by being attentive to their needs and delight them with special Ascott Moments.

Romel G. Gallito

Chef de Partie- Pastry
The Bayleaf Intramuros

Chef Romel has been a Chef de Partie - Pastry at The Bayleaf Intramuros for 6 years now. His best motivation to his team is to lead by example. He is an excellent mentor and he shares his knowledge and skill to his staff. He is reliable and consistent in his work that he can produce quality products inspite of equipment malfunctions and lack of manpower.

Chef Romel is well-loved not only by the kitchen staff but also by his co-employees at the hotel. He is humble, softspoken and approachable.

Michael R. Icaro

Head Chef, Century Tsukiji
Century Park

“MIKE” possesses a passion and commitment to impart and share his creative ideas, skills, and knowledge to his subordinates. He graciously shares his passion for cooking even to guests. He welcomes them with his cute smile. He is not also discouraged during difficult situations because he believes it is best to stay involved with his people during challenging times.

Maria Estela G. Indus

Operations Supervisor
Microtel by Wyndham General Santos

Estela Indus is the Operations Supervisor of Microtel by Wyndham Gensan. She started as a Front Desk staff of Microtel Davao in 2009, then was promoted to Team Leader. When Microtel Gensan opened in 2013, she was assigned to become part of the opening team as Front Office Supervisor. She now supervises the Operations team, making sure that all departments perform their roles well so that guests will have a great experience. She leads trainings, motivates and coaches her staff to enhance her team’s productivity and promote effective customer service. Because of her competence, hard work and dedication, she helped the hotel gain strong patronage from business and leisure travelers in Gensan, and earn excellent reviews from TripAdvisor (2015-2017 TripAdvisor Certificate of Excellence recognition)

Estela is trustworthy and can be relied on to make sound decisions especially when top management is not in the property to help her decide. She demonstrates strength and flexibility in handling challenging situations in hotel operations e.g. different cultures, emergencies, complaints, while maintaining composure under pressure.

Emerson N. Laya

Food & Beverage Supervisor
Softel Philippine Plaz

Emerson started with the Hotel as a Service Attendant and one year later as a Captain Waiter. In 2015, he was promoted as F&B Supervisor for Spiral. Through the years that Emerson has been working in the hotel, he has shown great potential and has become a reliable team leader. Emerson is seen as one of the most hardworking Supervisors. He believes that being a good role model is one of the most effective ways in gaining the trust and respect of his colleagues. His utmost priority at work is to be able to effectively train and mobilize his team to work in achieving the hotel’s goals and to promote skills and character development for his team.

Carmelita T. Magtibay

Steward Supervisor
Diamond Hotel Phils.

Weng is the only female steward of the hotel. Although her field is dominated by men, through sheer hard work and dedication, she proved her worth and was promoted as supervisor. She ensures that she is a role model to her subordinates. She believes that she should follow first before she can make the rest follow. She manages to work in harmony with all staff related to her function, despite her making sure that she still strictly supervises her staff and that all duties are performed accordingly. Although her job entails a lot of physical and mental work, and most of the time she is exhausted, she still manages to provide service with a genuine smile.

Edna Z. Malimban

Accounting Supevisor
Island Cove Hotel and Leisure Park

Edna has always shown a knack for quick-thinking, especially when presented with challenging situations. Having gone through system changes, leadership changes, and even company rebranding, she has always remained to be a valuable leader and member of the Island Cove team. Even as she maintains confidentiality of so many matters, she is still everyone’s go-to-person.

Frederic S. Moreno

Concierge Supervisor
The Heritage Hotel Manila

Eric has a very strong passion to work in the hospitality industry. He shows excellent organizational skills, outstanding work ethics and ability to work equally well in team-oriented and self-directed environments.

With his 17-year tenure, he delivers the same enthusiasm and energy as that of a first-comer. He interacts and initiates guest engagement to get to know them well and delivers outstanding personalised service. Eric is well-liked because he is a good team player, listens and cooperates with staff to deliver positive results and welcomes suggestions and positively accepts changes in his workplace.

Katherine C. Perez

Hotel Nurse
New World Manila Bay

Kathy is not a hotelier by profession but a Registered Nurse. Her role is focused on attending to the medical needs of our guests and colleagues but beyond this, she volunteers to take on additional responsibilities that are even outside of her job description such as assistance on government benefits and hotel employee events. With open arms, Nurse Kathy would always lend a hand to help her team members and has been consistently contributing in the delivery of HR’s goals. Beyond her call of duty, Kathy is always there to assist. She is always there whenever needed even after her duty hours and at times willingly sacrifices her day-off in extending her services especially during emergencies. Alongside with what she does, her positive aura and motherly care has always been recognized. She would even be requested by some of our regular guests as they are delighted by her accommodating behavior, her genuine passion to help others, and her selfless attitude.

Marissa V. Quiambao

Sr. Front Desk Supervisor
Costa Pacifica Baler

Marissa has been a star in the Front Office Department. She has been commended several times by our guests as they wrote in guest comment cards. She started from the ranks and has become a good model for career growth to all other employees. She won in the very first Supervisor of the Year competition of Costa Pacifica last December 2015. Because of her great contribution in increasing daily revenue and in leading her team, she was promoted from Frontdesk Supervisor to Senior Frontdesk Supervisor last December 2016. Apart from her excellent performance, she shares with the organization her talent in hosting and MVP-skill in Volleyball. She enjoys her life living in her hometown with her family while working at Costa Pacifica.

Melinda Rodriguez

Senior Spa Therapist
Amanpulo

Melinda is a multi-awarded employee with over 18 years of world class service with Amanpulo. She started working with Amanpulo on September 03, 1999. In her 18 years of service, she was recognized / awarded as Service Champion of the Year 2016 for the Supervisory Front of House Category, Model Employee of the Year 2007 for Rank & File Category, Model Employee for the 3rd and 4th quarter of 2007, Model Employee of the Month of May 2003. She was also given 5, 10 & 15 years of Service Loyalty Award. Mely is an expert of wide range of spa treatments. She also trains new therapists and continually upgrades the skills of all therapists among her team.

She has delivered world-class spa treatments to our discerning guests throughout this time, and is now in charge of training therapists to ensure that they follow the exceptional standards that are demanded at Amanpulo. She develops close professional relationships with many high profile guests. She has many repeat customers who she has treated over the years and she is a crucial element for the stay of many of our highest repeat guests.

Napoleon C. Sapitan

Housekeeping Supervisor
Crowne Plaza Manila

Since the opening of Crowne Plaza Manila Galleria back in 2005, Napoleon has made it his personal advocacy to coach his subordinates to new knowledge and skills for their professional success. Napoleon keeps a professional yet fatherly relationship to his co-workers. He always imparts his knowledge and values to his subordinates.

Virgilio D. Sunga

Maintenance Supervisor
Midas Hotel and Casino

Virgilio or Boy rose from Plant Technician to Supervisor level because of his hard-work and integrity, because of these traits he gained respect of his engineering team, and also of other departments. His skills combined with his potential to lead people provided him an opportunity to grow and learn more. He believes that by being ready and prepared, anything is possible, Boy said - “I don’t go to battle empty-handed – I prepare my tools and my team before my call of duty.” He won the title of 2016 Midas Heroes & Gems - Model Associate for Supervisory, Heart of the House Category.

Katrina P. Abundancia

Sr. Sales Manager
Raddisson Blu Cebu

Katrina “Kat” Abundancia exemplifies the qualities of an outstanding Manager. She is hardworking, meticulous, generous and passionate. Her commitment to the success of the three Carlson Rezidor properties in the Philippines (Cebu, Davao and Clark) drove her to exceed her target of PHP 46 million in revenue, and achieve 103% in sales in 2016. Kat’s dedication to her work and to the hotel’s guests are constantly cited on Medallia (a customer satisfaction survey site), and by the hotel’s General Manager. Kat manages responsibilities by heart ─ taking ownership of work challenges, and efficiently resolving guest concerns at her level.

Joanna G. Bisuña

Revenue Director
Bellevue Hotel

Annie possesses all the essential qualities of an effective Manager. Her expertise in her field, admirable ability to grasp situations to make good decisions and her unrelenting passion to teach make her a very reliable Revenue Director. She is a person of wit and positivity who generously shares her knowledge and expertise to help her staff perform at their best. Her presence brings confidence to her team as she can make the most complicated guest’s request appear light and trivial through her good judgment, communication skills and charisma.

Annalyn A. Cruz

Room Reservations Manager
Softel Philippine Plaza

With almost 25 years in the hotel industry, Anne believes that working with empathy is more important than with great knowledge and skills. Even at the back of the house, Anne knows the great impact they have where service delivery to the clients is concerned. She believes that working with a heart and with commitment is the basic component to this. Anne’s long term goal is to impart her knowledge to future hoteliers (especially the millennials) as a way of paying it forward and continuous commitment to the industry.

Cindylane P. Dela Cruz

Duty Manager
Midas Hotel and Casino

Resilience is one of the so many words to describe Cindy, her strong-hold to courage and her values about selfless service made her invulnerable to hardships and difficulties in her job. According to Cindy – “Because of hardships, I almost gave up, but my heart is telling me otherwise – because being of service to others makes me happy.” These inspiring words is a potential wake-up call to other members of the team that whenever there are hardships, we just need to look inside our heart and find happiness in what we do, then this will make us become stronger. She won the title of 2016 Midas Heroes & Gems - Model Associate for Managerial, Front of the House Category.

Nathaniel Jo E. De Los Reyes

Sales Manager - Event Booking Center
Mariott Hotel Manila

A specialist in strategic planning and event management, Neil has the ability to identify unique client needs and tailor product offering, re-frame strategy, and grow new markets. He is strong in building customer interactions into actionable insights with established techniques, capitalizing on creativity to achieve targets despite timelines and budgets. As such, he has contributed 78% significant growth in catering/banquet revenue since January 2017. Focused on developing team skills and confidence, manages his time efficiently, demonstrates professionalism and is always conscientious about the quality of his work.

Eric S. Enriquez

Duty Manager
Century Park Hotel Manila

ERIC’s core competencies where he excels are his quality decision-making and problem solving ability. Customer relation is his #1 job; he excels at this too. As the Duty Manager, his integrity is vital; he is entrusted with information and instructions that are sometimes on a need to know basis only. He is worthy of the trust Management has bestowed on him.

Jo-ann D. Flores

Rooms Division Manager
Green Sun Hotel

Being hospitable is innate to Jo-Ann, the kind that reflects a service that does not ask something in return. A service that is simply unconditional - genuine service with a heart. A leader, a mentor and a friend – she always find ways to go above and beyond the call of duty to help her team and peers. Despite her youth, Jo-Ann has shown a tenacity that is uncommonly seen in today’s workplace. She speaks her mind and is ready with suggestions that will benefit the company. She has displayed wisdom in choosing when to simply listen and follow directions but able to speak with her immediate superior with mutual respect. A trait that is crucial for executing tasks in the organization. She is a warrior who accepts duties and challenges and remarkably overcomes and conquers it. An outstanding pioneer of the hotel, she has made an immense contribution in our growth and success and still shows fervent desire to continuously improve her skills and finds ways to create a positive impact to the business.

Jose P. Ladac

Head, Engineering Dept
Ascott Limited

An Engineer, a leader, a mentor, and a friend. Totie, as he is fondly called, is a key member of Somerset Alabang Manila Pre-opening Team. With his excellence, hardwork and dedication, he managed to complete all requirements for both Engineering and Security Department. These accomplishments significantly contributed to Somerset Alabang Manila being awarded as the 2016 Best Pre-opening Property in Ascott Group worldwide.

As a Manager, he leads by example, and always strives for the best. He also involves himself in guest relations and other activities that will enhance every resident’s experience. He takes the customer feedback mechanism seriously and can be counted on to decide swiftly and judiciously on matters concerning the guests’ experience. With his efforts and contributions, Somerset Alabang Manila is now #1 in Customer Service among 7 Ascott properties in the country, and is also the leader among the property’s competitors in the South.

Roy B. Martin

General Manager
Microtel Baguio

Roy B. Martin contributed significantly to the improved overall business performance of the 3 hotels under his leadership by maintaining high occupancy levels in Microtel Cabanatuan & Tarlac, and ending Microtel Baguio’s 2016 occupancy at 80%. Due to the consistent high occupancy of Microtel Baguio over the past years, the owners decided to expand the hotel from 60 to 92 rooms to accommodate increased demand.

In 2016 Roy received his CHA (Certified Hotel Administrator) designation from the American Hotel & Lodging Educational Institute, one of only 16 hoteliers in the Philippines to have that distinction. He is also currently a Board of Director of the Tourism Infrastructure and Enterprise Zone Authority (TIEZA).

Roy is well-loved and respected by his peers and subordinates, because of his great dedication and passion to the hospitality industry. Many people are inspired by his drive to succeed - starting as a Houseman, Florist Assistant and over the years moved up the ladder until he assumed the General Manager position.

Product and service quality under his leadership are exceptional. TripAdvisor has recognized Microtel Baguio for 7 consecutive years earning them the TripAdvisor Certificate of Excellence (2012-2017), TripAdvisor Hall of Fame Award 2015, and several other recognitions from Booking.com.

Crystal Kathleen M. Monzones

Asst. Front Office Manager
Novotel Manila Araneta Center

“Committed in making everyone feel welcome and valued, Crystal ensures that each guest is engaged and assisted with care regardless of the social status. She exemplifies nurturing and enabling leadership. She is visible on the floor and tirelessly encourages her team to exceed expectations and raise the bar. She believes in discipline and consistency as keys to be an effective leader. Her recent appointment as TESDA Trainer and Assessor, she hopes to inspire and train aspiring hoteliers especially those who have no means to study in a formal school.”

Ronnie Rey O. Quimson

Health Club Manager
New World Manila Bay

Ronnie is an inspiration to his team and others as he started as a casual employee then eventually rose from the ranks to head his department. Though not a hotelier by profession, his enthusiasm to continuously learn more about our industry contributes to his enduring success story. A leader who is both humble and optimistic; he is always the first one to respond in resolving challenges, emergencies, and guest complaints. Being first and foremost a fitness guru, Ronnie takes charge to improve our fitness centre operations by introducing promotions and enhancements to our equipment making it a consistent revenue generating department. He has the advocacy to personally monitor the physical training and health of guests, gym members, and fellow colleagues particularly our management team. He believes in training and developing his own people to strengthen the succession planning in his team. A very likeable person in our company, he is known be approachable and dependable even among the other departments.

Jacqueline V. Quindoy

Asst. FO Manager
Hyatt City of Dreams Manila

Jacq, as we call her, is very “motherly” to the team. They hold her in high regard and with respect. Everyone approaches her with ease. To understand her team better, she takes time to check on them, be it for work or short personal informal chats, which her colleagues really appreciate. For Jacq, communication and training are very important to ensure smooth operations. Her motherly nature is demonstrated not only to her colleagues but also to guests. Guest commendations often mention how she took care of families and kids. Her engagements with them made them feel like family which made them love the hotel more.

Marcela M. Reyes

Purchasing Manager
Crowne Plaza Manila

As a Purchasing Manager, Marcy’s most important contribution can be listed as effectively haggling and winning negotiations to secure savings for the company. As a leader, she promotes the concept of “One Team, One Family” and helps her staff grow their career and level up. Ms. Reyes was a recipient of the 2016 IHG Brand Hearted Award - a recognition given to finance and support group. She was also bestowed as the Centennial Outstanding Alumna last March 2013 by Pasig Catholic College. During 2013, she was awarded as Crowne Plaza Manila Galleria and Holiday Inn Manila Galleria’s Manager of the year. a

Bonifacio M. Talegon

Executive Housekeeper - Public Area
City of Dreams Manila

Bonn is a selfless person. He lives and breathes hospitality and service. He is effortless and generous in giving worldclass hospitality and service from the heart to anyone he encounters. He gets along well with everyone regardless of position or rank. He practices fairness among his subordinates – favoritism is not in his vocabulary and he never tolerates repetitive mistakes. He is a man of action and always looks for a possible solution for every issue rather than pass on the blame. The best testament of his being a hotelier is when he was announced as the grand winner of COD Manila’s 2017 The President’s Award – Heart of the House Managerial category.

Philbert G. Togle

Security Manager
Diamond Hotel Phils.

JPhilbert has weathered 25 years in the hotel in various capacities prior to becoming the head of Security. As a former Head Concierge and Duty Manager, he embodies the principles of Hospitality and Service, balancing the same with Security mentality. He believes that securing guests actually is a direct way of showing care for their welfare. For several important events in the hotel, Philbert and his team played significant roles in the successful securing of foreign delegations alongside with the various branches of government. His skills in coordinating security operations guaranteed the Heads of States’ complete safety from any harm or possible untoward incidents. Management has always openly expressed their appreciation for his excellent work especially during critical and highly sensitive international events such as the 2017 ASEAN Ministerial Summit and ASEAN Leader’s Summit, 2015 APEC and Papal Visit.